In order to add a new profile; navigate to the Dashboard tab of the administration page and click on the Add profile image button.

You will now be presented with a page to capture your new profiles details. These include first name, last name, address and telephone numbers. An address lookup feature is provided to ensure that the address provided is indeed correct. Go ahead and enter the postcode into the Postal code field.

Now click the Find button.

Select the correct address from the popup by clicking on it. Now click the Select button on the popup.

The address section will expand and contain the fully populated address form. Make amendments where necessary.

When you are happy that the details you have captured are correct, click the Add button. A popup will now be display confirmation that the new profile has been registered.

The most likely thing you will want to do now is schedule a collection for that customer. This is easily done by impersonating the customer.

Click on the Impersonate button.

What this does is allows you to book a collection on the customers behalf. This is important as this collection will then be correctly listed on the collection report that you are able to produce for your drivers each day.

Now you are able to schedule a collection, or manage your customers profile on their behalf. This includes updating their profile information as well as deleting their collections.

NOTE: When you are done impersonating the customer, click on the Revert link on the top right hand corner of this page to revert back to your own profile.

To administer holiday go to the dashboard tab on the Admin area page as below.

As an administrator you might need to block out dates where you do not want a customer to be able to schedule a collection online. If you only take orders over the phone it is very easy to explain to the customer that you are closed for a day or two but not so if your web site is public facing.

The IroningWeb platform has the ability to setup Holidays by using the Holiday administration page that can be reached from the Dashboard tab.

When you click this button you will be presented with the screen below.

This is the landing page, here you are able to view your holidays in grid format. The red X on the right is used to delete a holiday when it is no longer needed.

To create a new record click the New record link at the lower end of the screen.

In this example we are going to block out both AM and PM slots.

Add a reason why you need to block out the date.

The AM holiday update is confirmed in a message box as below.

And again for a PM holiday.

And again for an AM and PM holiday.

These have now all been added to the grid on the landing page.

Now if you as an administrator browse to the Arrange Collection menu option you will see that the collection scheduling control has changed slightly.

The red vans with the white H denote a holiday slot. These are still available for you, the administrator to schedule a collection on as you never know; a good customer might want an emergency collection for some or other reason.

Even when impersonating another user, the booking control still makes these options available as can be seen above.

However if you are a normal customer logging on to schedule a collection, this is what you will see.

In order to perform any Company Administration navigate to the Dashboard tab of the administration page and click on the Company Administration image button.

This is similar to the profile page, but is just company related information.

As an example, change the first line of address and then click the Update button.

A message box will display stating that the company information was successfully updated.

Now click on the Contact Us page, where you will see that this change has now taken effect for all your potential customers to see.